/vt/ - Virtual Youtubers

Thank you very much for shopping at the hololive production OFFICIAL SHOP.

This is a notice to customers who have purchased the "Tokoyami Towa 2nd Anniversary" random rubber strap (4 types in total).

We have received enquiries from some customers regarding the random nature of the distribution of this product.
We have read the contents of your report, and we believe that there is a high possibility that the randomness of the product distribution was not maintained, so we have carried out an internal investigation.

[Regarding the results of the investigation]
As a result of the investigation, it has been found that, in some production lines of the contracted warehouse operator, products were not randomly packaged due to an operational error.

[How we will deal with this issue]
Customers who have received products shipped from the affected production lines will have the re-manufactured products randomly packaged and re-delivered.
Customers who have received this email do not need to take any special action.

[Schedule for re-delivery]
We will contact you as soon as it has been decided.
We apologise for any inconvenience this may have caused.