/lit/ - Literature

>Try to do something on Bank website
>Won't work, try app, still doesn't work
>Call bank, first 5 minutes are automated recordings telling you that you can do stuff on the website/app
I blame boomers, I will always prefer to use the app or website because its faster. Yet the bank presumes 90% of inquiries are going to be shit that can be done on the app that should take less than 30 seconds. I only call or go in a face-to-face when something is broken, why are you telling me to do the thing I already did but didn't work? Aren't these systems designed by autistic and psychopathic engineers who look at customers as numbers and aim for maximal efficiency and minimal downtime? So why is it when something is broken I'm being told that if things were working I could do it quicker? Oh that's right... boomers, boomers who want to have superficial social-esque interactions with humans who if you are lucky might not give you a shitty attitude.