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2023-11: Warosu is now out of extended maintenance.

/fa/ - Fashion

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7730345 No.7730345[DELETED]  [Reply] [Original]

Tres-Bien

>In the case of an exchange, we will cover the cost of the shipping for the new item to you.

Such a broken fucking sentence, I just assumed they cover shipping for exchanges, as any respectable online retailer would

the email me saying:

>We pay for the shipping out to you again, not the return shipping I'm afraid.

Shipping is $160.

Are you fucking kidding me

>> No.7730355

wait, which online retailers cover return shipping?

>> No.7730372

>>7730355
mr. porter, ssense, antonioli, etc

>> No.7730418

>>7730355
Literally everyone
Its common business

>> No.7730423

>>7730345
it makes perfect fucking sense. they pay for new item, not the return

>> No.7730429

>$160 shipping
jesus christ

>> No.7730431

>>7730345
/fa/scist talked about dis yesterday

u don't need to use 1st class shipping, jus go 2 ur post office and see what cheaper options there are

>> No.7730445

>>7730429
such is the life in australia

>> No.7730448

>>7730431
you think? I'm shipping overseas

>> No.7730477

>>7730448
duno lol
brb class

>> No.7730485

>>7730477
>implying you don't just play flappy bird at con hall all lecture long

>> No.7730565

>>7730345


>160 usd

The fuck where do you live.

>mfw when ship from arizona to anywhere in the world less than $50

I've shipped to fucking cameeroon for less than 20

>> No.7730577

>>7730485
lets post our hi scores itt
32 here

>> No.7730650

>>7730565
I live in Canada. FedEx gave that quote. I'm gonna go the generic post office route and see how much they'll take

>> No.7730664

>>7730650
dude don't ship with fedex ever

canada post will be waaaay cheaper

you'll have to ship without a tracking number though

>> No.7730726

>>7730485
don't underestimate my keener level

>> No.7730769

>>7730664
why without a tracking number

>> No.7730815

>>7730418
>Literally everyone
Lol no. A few of the major ones do. Tres bein is a comparatively small retailer

>> No.7730839

>>7730650
yeah FedEx tends to be more expensive. they gave me a $65 estimate on something that I ended up shipping fully insured at the USPS store for less than fifty

>> No.7730848

>>7730345
that sentence makes perfect sense

>> No.7730858

>>7730848
i agree

>> No.7730871
File: 98 KB, 634x729, 1391423948574.jpg [View same] [iqdb] [saucenao] [google]
7730871

>>7730345
shipping would cost me a shitload if i went through fedex

did a return through tres bien though through their 14 day return policy and asked them for a label - they charged me $30 for it

>> No.7730880

>>7730815
not to mention that free returns usually only apply to the retailers home country not internationally

>> No.7733430

>>7730871
is that rooney

>> No.7733552

The retailer should totally cover returns. Ikkon is one of the awesome places I buy, and I have returned something twice, didn't pay anything for shipping.

>> No.7733679
File: 210 KB, 864x575, 1391420234266.jpg [View same] [iqdb] [saucenao] [google]
7733679

>>7733430
you know it

>> No.7733688
File: 10 KB, 251x251, 1315250871966.jpg [View same] [iqdb] [saucenao] [google]
7733688

>>7733552
>mfw buying/returning anything from LL Bean
Too bad I'm short and thin, or I'd shop there more often.

>> No.7733976

>>7730345
that sucks man. I'd say cut your losses and try and sell what you bought on here/ ebay/ sufu. Hopefully you can at least break even.

>> No.7734400
File: 104 KB, 480x640, julius5.jpg [View same] [iqdb] [saucenao] [google]
7734400

>>7733552

Nah, the reality is 5 years ago no one covered return shipping. Because it's a bad fucking business practice.

Do the math, if the store covers return shipping then they lose legit money on every return. Now they already lose money on returns regardless because they have to pay someone an hourly wage to open all the returned packages and re-stock them into their computer system and of course while the product is "sold" there's a chance someone might have walked in and bought it and now it's been returned and that person is long gone and everything is fucked up. So it's bad enough for a store when someone does a return but if they're covering that persons shipping fees as well?

There's a reason Mr. Porter started the trend and it's because their whole concept is being like a concierge service or whatever. They can afford to do this because they have big backers with deep pockets and they're targeting big customers with deep pockets.

The scary part is whats happening now is other stores are feeling compelled to offer the same service in order to compete and now you have people in threads like these expecting this type of service and getting all indignant when that's not the case. The reality is this type of thing is really really expensive to do. I'm sure you can try and justify it and say "oh well if a store has a great return policy, people will be more comfortable shopping there". But you know what? And this is what I honestly believe:

I think stores with great return policies simply attract people who are more likely to make returns.

There's no way small stores or even smaller stores like Tres Bien can cover the cost on every return shipment they get and still make a buck. Online clothing stores have the highest return rate of any area of online shopping. If you think this type of thing is really a feasible business practice for stores that don't have massive backers then you're crazy.

>> No.7734422

>>7734400
They don't have to be in the online shopping business. Case closed. Suck my big tan dick.

>> No.7734433

>>7734422
dude don't sunbathe naked

>> No.7734441

im gonna kick the next naked sunbather in the dick watch out

>> No.7734451
File: 8 KB, 332x328, 2sexy.png [View same] [iqdb] [saucenao] [google]
7734451

>>7734441
but it feels so good

>> No.7734487

>>7734451
no thanx

>> No.7734507
File: 15 KB, 332x328, 1382934099201.png [View same] [iqdb] [saucenao] [google]
7734507

>>7734451
I made this a long time ago and I deleted it. Thanks for bringing it back.

>> No.7734510
File: 8 KB, 332x328, peardick.png [View same] [iqdb] [saucenao] [google]
7734510

>>7734507
ofc

>> No.7734523

wtf no

>> No.7734529

>>7734510
Do you have more of this? I made a drew a penis on an anthropomorphized clipart pear.

>> No.7734532

>>7734507
>>7734523
Holy shit hahaha

>> No.7734539

>>7734529
fuuka.warosu.org/fa
advanced search
username: pear

>> No.7734545

>>7730431
>>7730477
>>7730726
>>7734433
>>7734441
>>7734507
>>7734510
>>7734523
>>7734529
Fuck off, dumb retards.

>> No.7734550

>>7734545
epic

>> No.7734558

>>7734400
I see what you're saying, but these are online retailers. People are crazy enough to buy clothes that they assume will fit based on pictures, without trying them on. Mr.Porter is successful because it's the closest you'll get to a real store; they encourage you to try it on at home and send it back if the customer isn't satisfied. Sure you lose money, but if I have to pay more for shipping a return than I did for the item itself, I'm sure as fuck not shopping there again.

Stores with great return policies attract people who are uncomfortable with online shopping, period. That's why Mr. Porter is on top. All they need to do is make shipping free on all orders over $100, and I'm never shopping anywhere else ever again.

>> No.7734575

>>7734400
If anyone had sizing charts that were worth a damn, it wouldn't be an issue. When you're asked to pay more than a couple hundred dollars for a shirt or sweater or whatever, it's nice to know you can swap it out for one that actually fits without an additional charge.

>> No.7734576
File: 171 KB, 546x534, 1382934131801.png [View same] [iqdb] [saucenao] [google]
7734576

>>7734539
Hey, thanks! I got it.

>> No.7734585

>>7734576
hand drawn ones are less unsettling
also funnier

>> No.7734602

>>7734422

Rather than being ultra accommodating of returns I think a better idea is trying to minimize returns in the first place by offering extensive measurements, great photography, etc.

I know bending over backwards for customers is typically considered the norm in retail but there's a point where it gets ridiculous and cost prohibitive as is the case here. Shipping costs are one of the highest rising elements of running an online store and you either need heavy subsidization from backers or to be working with an economy of scale to do something like cover the costs of all returns.

Tres Bien and most online boutiques are neither of these, they're small stores that are independently financed. If you really think the only people who should be running online stores are the ones who can afford to cover all returns then the future of online retail is going to be exclusively places like Amazon and Mr. Porter, which actually would suck a big tanned dick.

>> No.7734630

>>7730355
everyone

>> No.7734638

>>7730565
dumbshit, shipping is by weight and box size.

>> No.7734644

>>7730848
In the case of an exchange we will cover the cost of the shipping the new item to you.

That's how it should read in English.

>> No.7734647

>>7734400
Are you daft?
>Implying online retailers don't make money from shipping.

>> No.7734656

>>7734558

Well that's fine but you should still recognize that this is not something that everyone can afford to do. So it really shouldn't come as a surprise when a smaller store can't afford to do the same.

It's frustrating because it's the smaller independent stores that are picking up and promoting new designers and then mega stores like Mr. Porter that come along twelve seasons later. The whole thing is quite ruthless and I don't know what can be done about it. Tbh I wouldn't want to buy something like Rick Owens from Mr. Porter because I would rather support a smaller store that also carries Rick and is much more likely to take my money and use it to pick up a new designer, something Mr. Porter really doesn't do.

You didn't have this same sort of ruthlessness even 5 years ago. What I think is important is that it's the smaller stores that are innovating and have real passion behind them. Mr. Porter is just another name in someone's stock portfolio, it's a business venture through and through, cold, calculated and ruthless. Now I'm not saying competition isn't good and obviously independents need to adapt and always be improving their services but something like free returns are a serious bitch.

It's something you can really only do if you have a lot of money behind you to carry the costs from season to season, a lot of smaller stores are operating hand to mouth. They just can't do something like that. So Mr. Porter sucks up all the customers like you and the independents are left in the cold. But the independents are the innovators, they're the ones actually buying new designers and bringing new ideas to the table.

Mr. Porter doesn't care about any of that, they sell what's big and popular and go with the safest buys possible. Normally I wouldn't give a shit but when they start taking over like this I can't help but fear for the future of retail. Feel like all anyone cares about today is the lowest price possible.

>> No.7735949
File: 36 KB, 352x473, 69 Breaking Gyllenhaal.jpg [View same] [iqdb] [saucenao] [google]
7735949

>>7734400
>they're targeting big customers with deep pockets.
>mfw i buy a t shirt on sale for 30 dollars are still get free shipping on it