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/ck/ - Food & Cooking

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6044012 No.6044012 [Reply] [Original]

>italian restaurant for aunts birthday
>party of 12
>reservation made ahead of time
>call to confirm the day of
>food is fine
>there is a live band that is way too fucking loud
>staff starts clearing peoples plates before everyone is finished eating
>bill comes and the waitress informs us their credit card machine hasn't been working so its cash only
>dont think that would have been appropriate to mention before hand? like when I called?
>have to use their in house ATM machine
>the limit is $200 at a time
>have to use it 3 times to get enough money
>$2.50 fee each time
>they refuse to refund the fee

is that even legal? I'm tempted to 1/5 this place so hard on yelp

>> No.6044111

>>6044012
No, everyone is legally required to take credit payments *rolls eyes*

>> No.6044115

>>6044111
you are required to tell them when you're cash only

>> No.6044122

>>6044115
No you aren't.

>> No.6044128

>>6044122
Actually, to be honest, it is on them to tell you when something isn't as it normally would be.

It's like taking an order and waiting to tell someone they were out of the food they ordered when all the other's food arrived.

>> No.6044130

Pretty sure this is troll but I'll bite.
How in the fuck could you really be bitching over $7.50 in a goddamn charge after spending SIX HUNDRED FUCKING DOLLAR ON ONE GODDAMN MEAL. Fuck you Op. Yes I mad. You didn't have to use their machine one of you could have left and got the money they didn't force you to use theirs they didn't force you to eat there.

>> No.6044132

Did you leave a tip?

>> No.6044143

Regardless, that's a shitty thing to do when someone's spending $400+. Tell the manager you're going to leave a poor review unless they make it up to you.

>> No.6044149

>>6044115
they arent commonly cash only they said their machine was broken. of course it would be nice if they told you but it isnt required

>> No.6044151

>>6044012
Have you ever worked in a restaurant? You can't predict when the credit card machines go down and it can happen out of nowhere with no explanation. It's a nightmare enough when it happens without customers getting pissed off about something beyond your control.

>>6044130
Also this. You had to have spent at least $400-600, $7.50 might as well be nothing.

>> No.6044157

>>6044012
>>staff starts clearing peoples plates before everyone is finished eating
Pretty sure that's code for "get the fuck out of our restaurant you filthy rodents".
Did the party of 12 consist of 4 adults and 8 sceaming kids?

>> No.6044158

>>6044151
That's the point, though. $7.50 is nothing on a bill that could have been $600, so why didn't the restaurant cover it since it was their problem to begin with?

>> No.6044166

Did you leave a tip?
plz respond

>> No.6044167

>>6044151
But they didn't say anything when it had been down all day. It's not as if it just happened.

>> No.6044182

>>6044132
>>6044166
The service was really bad, so no...however
>mandatory gratuity added to parties of 8 or more

Also last time I checked this was the hospitality industry. They shouldn't charge at fees until their card machine works if they aren't telling people ahead of time. It's fucking winter, I'm not about to leave my guests to wander around looking for a free machine

>> No.6044218
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6044218

>>6044182
So by not leaving a tip the restaurant effectively did cover the cost of the atm fee.

Also, what kind a restaurant has an in-house atm machine in your part of the world (where it's winter)?
I only ever see them in a bistro where they have pokie machines.

>> No.6044245

Whenever my parents think they're gonna do something expensive, they've always made sure to bring lots of cash in case the credit is rejected. I always thought they were a little silly, but I guess OP's story demonstrates to me that it's better to be safe than sorry. And you can always deposit the money back later if you don't use it.

>> No.6044281

>>6044012
>>there is a live band that is way too fucking loud

In a restaurant? You now realize how redundant this comment is!

Contact corporate head or owner and voice complaint. If they make amends you can return, if they don't, you won't. I don't care as much about the money (I do care about it), as I do them going out of their way to apologize.

If you feel they should offer some refund, never return if they don't. I do admit I informed a young hostess once that I wanted to "fucking kill her" as I sat, with two people three feet from her waiting for my name to call, and after an hour I asked and she told me she had called my name. I assure you now reader, she had not! Fucking liars. The manager came to ask if I had a problem (kick me out) and quick talked my way into making him apologize. He shouldn't have started by telling me the hostess was so upset that she was crying and he was going to let her go home. I explained how I had never been treated so poorly or rudely in my life and that as a hostess if I say she didn't call my name, her job is to apologize for the confusion, and let me know she'll take care of it as best she could (again, she did NOT call my name). I assume no one is reading this, it's pretty boring and long. I then told the manager I was going to go out of my way to contact the owner and ensure the girl was let go.

>> No.6044295

>>6044281
You are the worst kind of person, the customer everyone dreads.
>getting this upset at a restaurant
It's your own damn fault for not speaking up sooner so deal with it.

>> No.6044312

>>6044182
You sound so whiny. Why don't you take your white people problems somewhere else

>> No.6044318

>>6044281
You sound like a psychopath

>> No.6044330

>>6044281
Literally 'grumpy old men' the post.

>> No.6044336

>>6044295

Nope, I tipped my waitress 200% because she not only apologized, she let me feel like she meant it. I had worked in the industry for over ten years at this point. I was right, do your damn job. I'd have fired the hostess for treating a guest like that.

>> No.6044341

>>6044318

I've heard that before, but let's be honest...that's what I was going for by telling the story. That and having idiots tellg me I was wrong. Obviously what I did was wrong, even a psychopath knows that (well, sociopath), but the girl was also wrong, and I do NOT like lies.

>> No.6044347

>>6044341

*tell

>> No.6044356

>>6044341
Stop trying to justify your bad behavior. Maybe try a little preplanning next time and you can avoid the situation altogether.

>> No.6044359

>>6044330

Like the show? I was 26 at the time.

As a side, not that it matters, I'm the the person that always gets served the wrong order, or has hair or bugs in his food (not like a little bug I can pick out and ignore, as I do that), I have had so many drinks spilled on me by servers (ones that had NEVER met me or new I was an ass), and I've even had food spilled on me.

I don't care how bad the overall service, food or experience is, if I tell my server that there is hair in my (all you can eat) bowl of soup, realize it's not a scam. the 8" strand of hair didn't come from my head of 0.5" hair and get me a new bowl. Maybe apologize if you want your tip doubled. Yes, usually I'm told somehow it's mine.

>> No.6044363

>>6044356

You are very dumb. When I said I was wrong, I did NOT justify myself, I admitted fault. Please, tell me how to prepare for a hostess that instead of calling my name skipped it?

Too many insults for you, WOW!

>> No.6044366

>>6044012
They should have given you a discount.

>> No.6044370

>>6044281
>ensure the girl is let go from a shit bottom tier job
Psychopath indeed. I wish karma was a thing, you're a cunt

>> No.6044372
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6044372

>>6044130
>3 x 200 $
>over six hundred dollars

do you even math

>> No.6044373

>>6044370

No, I'm an asshole, but I am nothing if not fair. If you are hired to help people, but instead make a mistake, lie about it and never apologize, fuck you. Also, sociopath, not psychopath, this board isn't very bright.

I hope I scarred her for life, she'd have to be a better person.

>> No.6044376

>>6044372
maybe he had some money in his wallet, or the other guests

>> No.6044377

>>6044281
supreme autist detected

>> No.6044380

>>6044370

Also, it's about teaching her a life lesson. Not my fault she wasn't trained well enough when their was a problem to either do the right thing or get a manager.

>> No.6044383

>>6044376
>assuming

>> No.6044387

>>6044377

SOCIOPATH, how does no one on here understand this, but all have psychology degrees from the 1970's. Psychopath isn't used and autist? Really?

>> No.6044393

>>6044387

If someone says manic-depressive, I'm going to insult them next.

>> No.6044405

>>6044387
literally autism the post

>> No.6044407

>>6044372
>>6044383

do you even read? read it again.

>> No.6044411

>>6044012
>party of 12
All adults?

>> No.6044412
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6044412

>>6044281
>I informed a young hostess once that I wanted to "fucking kill her" as I sat,

>> No.6044424

>>6044281
you sound like this sociopath who posts on another board i frequent. are you a pakistani expat by chance?

>> No.6044427
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6044427

>>6044407

>> No.6044429

>>6044387
All those disorders are put together under cluster B type personality disorders these days anyways.

>> No.6044434
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6044434

>>6044359
just stay the fuck away from me, dude.

>> No.6044446

>>6044359
why would the 8" hair get you a new bowl

>> No.6044456

>>6044405

You are the douche-force that has changed the definition of literally to figuratively and there is now no word that means literally, not even literally.

>> No.6044466

>>6044446

Irrelevant, it was an all you can eat soup (Olive Garden's soup and salad option (my brother-in-law was paying). I ordered the zuppa toscana for my soup and found an 8" hair and was told it was mine, but my hair is under 0.5".

When I told the server, I grabbed the hair from the bowl as the server watched and a piece of meat (remember, this is after I was told it was my hair) was raised from the soup.

I am an ass, but there is a black and white version of proper service, that was broken.

>> No.6044489

Pretty sure OP's aunt had her birthday at Chuck E Cheese, judging from the description.

>> No.6044570
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6044570

>>6044427
>Oh shit I screwed up! Better call him a faggot to save face!

>> No.6044579

>>6044466
You forgot the second part of your first parentheses. You are the most disappointing autist ever.

>> No.6044790

Poorfag here, what did OP's party order that worked out to over $33/person? Pasta dishes can't be that expensive can't they?

>> No.6044793

>>6044790
It's really easy to spend $33 a head at a nice place. People drink, appetizers exists, and so do desert.

Did I mention people drink?

>> No.6045494

Sounds like a pretty shitty restaurant.

First not informing OP in the first place. If it happened during the meal they could have asked the person aside and informed him of the fact.

Second, what kind of shit restaurant has it's own ATMs inside, those aren't bank ATMs and you don't know what shit is going on in them or if there are cameras filming the keyboard.

Sounds fucking dodgy, if I were the OP I'd not only logon to the bank that issued the card to verify no strange charges have been made and also I would have tipped an insultingly low amount, not nothing so they could consider it an oversight, but real low so they get the point.

Some waitress in a fucking frenchie place was outright rude to my girlfriend and I left them a penny as a tip. That gets the point across.

>> No.6045511

Couldn't you carry cash when it's a big event like this in the first place? I mean you know that they are going to charge a fee for using your card. Not only that but the majority of people really don't care about your complaints in the first place...

I mean come on


I see these large party groups all the time and not putting effort in organization. You have a dozen people ordering at the same time who really don't know what they want

>> No.6045516

>>6044793
Seems a bit strange but Americans make it very hard when they dine out. For some reason they don't know what they are ordering

OP could have asked if the credit card machine was working if they didn't have cash

>> No.6045519

>>6045494
>but real low so they get the point.

What point are you trying to make ? That no one cares?