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/ck/ - Food & Cooking

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11004427 No.11004427 [Reply] [Original]

>dining at a restaurant in Vienna
>some ditzy American tourist bitch calls the waitress to send back her food saying the cheese smells disgusting
>2 minutes later
>the chef comes out and personally kicks out the bitch and her boyfriend
>other patrons just continue dining like nothing happened

Why is Austria so based?

>> No.11004437

>>11004427

Why wouldnt the chef try to work with her to see what she liked and make something she liked?

God damn some chefs are such lazy, self-important primadonnas.

>> No.11004459

>>11004437
Doesn't need her custom, simple as that.

>>11004427
>proud of eating rancid cheese

>> No.11004480

>>11004459

I personally feel really bad if somebody doesnt enjoy the food ive made or if they have a bad time. It keeps me up at night when it rarely happens..

>what more could i have done for them?
>how could i have been better?
>why did they have a bad time?

>> No.11004489

>>11004480
Everyone is gonna react to things in different ways, my dude.

>> No.11004581

>>11004489
like me reacting by calling you a faggot, didn’t expect that did you clamhead

>> No.11004702

>>11004437
Not OP, but I also witnessed a chef asking the patron who complained about a dish to leave, and the chef said something like this: "Based on the details of your complaint and my assessment of the food you sent back, I have no confidence I will be able to make anything that will be to your liking."

>> No.11004818

>>11004427
History.

>> No.11005089

>>11004702

What a failure of a chef lol

>> No.11005750

>>11005089
I don't know if you understood, but the chef was saying the complaining patron has fucked up palate nobody can please in a roundabout way.

>> No.11005766

>>11005750

No, theres no misunderstanding. Sounds like he didnt even try. Could have been gracious and asked the customer specifically how he could make the meal enjoyable for them.

Instead, he bitched out.

>> No.11005771

>>11005089
More like why try to please a picky bitch when you know everything you serve won't be liked?

>> No.11005773

>>11004437
>pandering to retards

>> No.11005782

>>11005771
>>11005773

>being bad at cooking
>insulting the people who pay your salary

Do you even know what pandering means you absolute fucking retard?

>> No.11005796

>>11005782
>200 people come to your restaurant
>199 of them love the food
>1 of them bitches about something
Better change the whole game plan right??

>> No.11005800

>>11005796

Why would you change the whole game plan? You can easily make an adjustment for one individual.. I bet that incompetent fuck yelled at the service staff, too, as if they were the ones suggesting they be difficult.

>> No.11005817

>>11005800
Why don't you have any standards?

>> No.11005823

>>11005782
I'm totally sure the chef was bad at cooking. The septoid that's never had any cheese more pungent than whatever the fuck they call cheddar can't possibly be the one at fault here.

>> No.11005826

>>11005817

I have very high standards but the bottom line is this: did the guest enjoy the food?

My opinion doesnt really matter when it comes to something as subjective as food. Did the guest enjoy themself? If not, ive failed. If yes, ive succeeded. Ill do whatever it takes to win over a paying customer.

Sure, there are some people who go out to intentionally have a bad time, and that becomes immediately apparent after you put forth a little effort and they still refuse to meet you halfway. 9/10 times theyre super receptive to a little special treatment, though.

>> No.11005835

>>11005823

Whatever, if he’s not good enough to make adjustments to satisfy a customer then hes a total bitch. Embrace the challenge, make somebody happy, dont be such a man-child and do what youre paid to do.

>> No.11005842

>>11005826
really? So a recipe you perfected over a lifetime of training and working with food should just be thrown out if some fat bitch who eats nothing but fried cheese balls wants you to change it?

>> No.11005846

>>11005842

Why not? Improvise or make something different. Its not hard, its literally just food.

>> No.11005856

>>11005846
Its like going to a mexican joint and bitching that all they have is mexican food tho.

>> No.11005875

>>11005856

You keep moving the goalposts here. I guess i dont expect some mexicans at a mexican restaurant or chinese at a greasy chinese joint to go above and beyond because theyre all just “cooks”.

Im arguing under the premise that these incidents happened at respectable joints.

>> No.11005885

>>11005875
Bruh im a different guy first thing ive said all thread is about mexican food i think ure a cuck if u wanna pls every one.

>> No.11005888

>>11005835
If you step back from the position of an entitled consumer who has been taught that the customer is always right, the bitch move would clearly be dumbing down the menu for the entitled tourist. In the end it's their workplace and if the chef has worked hard to ensure the restaurant has quality, integrity and the goodwill of its audience they can afford to exercise some personal integrity too, if it became a publicised incident it might even be beneficial to the restaurant's reputation. I doubt an ignorant American tourist would garner any sympathy except from others of her kind.

>> No.11005923

>>11005885

No, youre a cuck if you shy away from a challenge.

>>11005888

It sounds to me like the dude went “REEEEE” when somebody didnt like his food and he just avoided the issue instead of fixing it. Total bitch move.

Sounds like a condescending, self-important prick with a bit of a wounded ego. It’s not called “the service industry” instead of “the like it or fuck off industry” for arbitrary reasons.

Maybe not to everybody but to most people if you go out of your way to make them happy they are very receptive.

>> No.11005930
File: 1.93 MB, 460x259, 1507325379403.gif [View same] [iqdb] [saucenao] [google]
11005930

kind of related, not all customers come with a mindset to be pleased and as such are unable to have a good time no matter what you do for them
>last week
>doing a christmas in july spread
>special function we run at work every year
>semi set menu(3 options per course)
>overall a very nice time, its fun to cook a different menu, customers also seem to enjoy it
>table of ~10 old ladies come in on the friday night
>9 of them were lovely as far as i can tell(never met them as working out back)
>1 was an unpleasable customer
>a pumpkin and chestnut soup comes back to me for "not having enough chestnuts"
>i reheat the soup in a new pan, add in some more chestnuts, replate it and send it out
>she eats it all
>30 minutes later
>glazed ham main comes back in, "for having the gravy over the ham and yorkshire pudding, and not on the side"
>waitress tells me it was the same old lady
>also tells me that the lady wants to have her meal for free for being inconvenienced twice
>in the middle of dinner rush though, cant be fucked dealing with it so get new ham, sides etc and put gravy in a jug on the side, send it out
>she eats it all
>night is quieting down
>as the desserts get sent out to this table, i tell the waitress that the lady will have to pay full price as she ate all her food
>she sends back her dessert without touching it(didn't say what the issue was), in order to claim she "hasn't eaten the gross food"
>argues with front of house, eventually gets given half price
moral of the story, trying to cater to these people is way to taxing on ingredients, time and sanity that it is definitely not worthwhile for your business bother. being able to identify these 1 in 500 customers and telling them to fuck off asap is a beneficial skill, hopefully the chef from the op got it right.

>> No.11005948

>>11005930

Oh absolutely dude, and i addressed this in one of my posts.. Some people are miserable and go out to have a bad time and that becomes apparent after you DO go the extra mile and they flat out refuse to meet you halfway.

Fuck them, they dont matter. Most people are not that way but those who ARE tend to out themselves right away. We can rest well knowing that we tried.

>> No.11006045

>>11004427
So they didn't have to pay for the meal they ordered and had prepared for them? Cucked.

>> No.11006261
File: 161 KB, 339x199, 2017-01-18 00_13_30-Google Search.png [View same] [iqdb] [saucenao] [google]
11006261

It's almost as if the customer has lost the ability to follow their senses;
could we call a hundred thousand years of progress lost sad or hilarious?
Kick them the fuck out though.

>> No.11006431

>>11005766

Why bother? He's already got to prepare a second meal, which she will feel entitled to send back.

Better to cut your losses up front and kick them out rather than bleed margins to get a positive review.

>> No.11006438

>>11005750
So the chef is now a genius medical practicioner who has studied the human palate for decades and with his three star Michelin restaurant can discern whether or not customers can eat any other food that he makes?

Lmao

>>11004427
>be garbage chef
>some "regulars" and locals tolerate some of your garbage food
>probably only get business from regulars
>kick someone out for not liking your garbage
Sounds like a kitchen nightmares episode. If a chef is so uncultured that he will blame the customer, he's a bad chef.

>> No.11006446

>>11006431
>which she will feel entitled to send back.
>t. Things that don't happen unless you can't cook

>> No.11006456

>>11006446

Never underestimate the bitchiness of American women.

>> No.11006460

>>11005948
I just dont get this im a big dude 6'6" 350 and not a beta but would never think of sending back food unless something was just completely and utterly fucking wrong its god damn embarrassing

In fact im pretty sure the only time i do is if i order plain burger at some fast food joint and they put all the condiments on it.

>> No.11006472

>>11005835
This is a very American view of what dining out is supposed to be, an experience rather than the food. In most other countries, dining out is about the food and not waiters and chefs kissing the patrons' asses.

>> No.11006484

>>11006472
So do you Euros just eat wrongly prepared/outright bad food without complaining or something? You guys seem pretty beta

>> No.11006504

>>11006484
No, it's more of a fist fight after one bite rather than passive aggressively sending back a plate you already ate 80% of just to mess with the chef in the U.S.

>> No.11006525

>>11004480
>your happiness is dependent on somebody else
that's what nietzsche would call some slave mentality famalam. your life will be miserable until you realize that make your own joy.

>> No.11006550

>>11005846
> customer rejects a # month aged anything
you can't really improvise cheese
the customer screwed up and ordered something they know jack shit about. it's fine to try new things. you don't have to like everything, just chalk it up to experience, pay your bill and move on to the next course/portion. you don't send food back unless the order is actually wrong.

>> No.11006561

>>11005948
I rest well knowing i got a few people like that fired before cause they acted that way at work.

>> No.11006602

>>11006550
If you're constipated, actively managing it and curing yourself of it will greatly improve your depression.

>> No.11006638

>>11006550
This
It's the chef who's always right not the fucking customer.

>> No.11006666

I got thrown out of a French restaurant once because the cunt wouldn't cook my steak the way I wanted.

>be football hooligan on tour with your crew
>get drawn away to some French poofters in the Champions Leage
>visit restaurant in same shitty French town. It was on the coast.
>waiter asks what I want
>deux bieres, grande, et le steak frites, le steak trop cuit, s'il vous plait.
>the waiter looks at me for a few seconds, and I say, c'est tout, les bieres at le steak frites, le steak trop cuit.
>waiter goes off, return with steak ten minutes later, cut into it, and it's fucking pink in the centre.
>call over waiter, apologise and say that I must not have made myself understood, I wanted it 'trop cuit'.
>but monsiuer, le chef will not do this
>look mate, take this fucking steak back and cook the fucker proper
>waiter takes steak away. returns ten minutes later, it's still fucking showing signs of pink in the middle
>oi, cunt, take this fucking steak back to that stupid cunt in that supid cunt kitchen and ask the cunt if he cunting wants me to cunting cook it my cunting self?
>chef hears the commotion and comes out of the kitchen and over to the table
>asks me what's the problem
>le steak est n'est pas 'trop cuit'. Je mange suelement le steak trop cuit. Si'l vous plait.
>chef gets red in the face
>like really fucking red
>YOU WANT THE FUCKING BEEF BURGER? YOU NO EAT MY COOKING! GO TO MCDONALDS! FUCK OFF, THERE IS MCDONALDS IN TOWN CENTRE, FUCK OFF!
>Get thrown out of restaurant
>Go to McDonalds instead

Fucking French cunt.

>> No.11006675

>>11006666
quads were wasted on this

>> No.11006689

>>11006525
Nietzsche ended up in the loony bin.

>> No.11006693

>>11006689
So what? He wrote stuff I want to believe, so he must have been correct.

>> No.11006710

>>11005846
complete lack of examples. how would you change it? make a run for the store and grab some young gouda?

>> No.11006715

>>11006460
for you

>> No.11006722

>>11006710
Spit and maybe cum in it before reheating. It works every time.

>> No.11006783

>>11004437
lol

>> No.11007037

>>11005835
>Whatever, if he’s not good enough to make adjustments
what do you want the chef to do? Make some more and ask them to come back once it's aged enough? maybe just Febreeze the Cheese? jf

>> No.11007106
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11007106

>>11004437

>> No.11007140

I'd punch a chef in the throat if he personally came out to throw me out of his restaurant for sending something back. Absolutely disgraceful and the fact so many of you faggots are defending this fictional story is even worse.

>> No.11007144

>>11004427
You didn't too well during WW II did you?
Piss off nazi scum.

>> No.11007147

>>11004427
How'd that WW II goosesteping do for Austria?

>> No.11007154

>>11005923
>It sounds to me like the dude went “REEEEE” when somebody didnt like his food and he just avoided the issue instead of fixing it.
If the seppo tourist in the tale is complaining about the cheese being smelly, it's probably the tourist at fault. The chef fixed it by removing the processed cheese product eating tastelet.
>Total bitch move.
Again, step back, this completely the opposite of a bitch move.

>> No.11007163

>>11005766
T americunt detected
That's why you all niggers distorce everything your fat greasy hands touch, because you make exceptions about dishes that have a 100 years of history.

>I don't like my carbonara with pork, can you please add chicken?

Go fuck yourself with your weak soyboy logic.

>> No.11007167

>>11004702
based , if the place was good

>> No.11007178

>>11007163
What the fuck is "distorce?" If you're going to try to call out Americans you might to try in English and identify what great nation that you're from you fucking hypocrite.

>> No.11007186

>>11007163
You use the term soyboy. So all American's are soyboys but you don't identify where you're from. Did your daddy touch you in the nay-nay to make you so bitter?

>> No.11007190

>>11007140
The only fictional story here is you being able to afford anything other than the olive garden that opened 30 miles up the road

>> No.11007200
File: 140 KB, 862x1300, kid_pepperoni_pizza.jpg [View same] [iqdb] [saucenao] [google]
11007200

now that the dust has settled, why do only children eat pepperoni on pizza?

>> No.11007210

>>11007178
>poor attempt to make an ad hominem argument about my country to feel better about me being right

If I say china would you shut up about this big nation meme? Because not even that you can say about your country anymore, you're not the "best" country of the world in any other terms except fatness, the future of your country is to become a cheap imitation of england with the exact shitty foods + rednecks fucking their own daughters.
Fuck you soyboy, stuff your mouth with cheddar and go to school kill someone to feel better.

>> No.11007211

>>11007200
Who said that they did? Once you make enough money to buy your pizza you can put whatever you like on it. How much do you get paid to keep posting that shit, it's it by thread or actual post?

>> No.11007214

>>11007210
You're dumber than a box of rocks. For all of what you wrote you didn't make a point. You're about as useful as the faggot that keeps posting about pepperoni.

>> No.11007223

>>11007214
aren't ya a special snowflake? go back to tumblr pls

>> No.11007225

>>11007223
Never been there, but a dumb shit like you who spends it's life there should know. How about piss the fuck off?

>> No.11007229

>>11007144
>>11007147
are you suffering a disability? do you need help with posting?

>> No.11007233

>>11007229
Seems to me that you have a problem with English. Learn to cap your shit, faggot.

>> No.11007234

>>11007229
You still haven't answered my question, what great nation are you from where you hate the USA so much?

>> No.11007243

>>11007229
Just because your daddy touched you in the nay-nay doesn't mean that you should take it out on the USA you stupid faggot.

>> No.11007330

good thread

>> No.11007581

Thing is, I agree that customers aren't "always right" and more often than not actually wrong. But then I've seen nightmarish hellholes that truly do have shit food, but will kick you out for saying their food is shit.

If it was a good restaurant and the customer was just being a snobby picky eater, then all for the chefs. But if the food actually was shit then burn the restaurant down.

>> No.11007594

>>11006666
>he doesn't eat his steak medium rare/rare on good cuts

>> No.11007598

doing things like that may feel good for your pride and dignity but it's bad for your wallet and chef dickface was acting like a woman, ie behaving out of emotion rather than with his brain.
It might just be one customer, but that customer knows people and other people who witness it also know people. If word gets out that chef cockhead kicks people out for not liking food (regardless of how it happened that's how it'll be spread) people aren't going to want to go eat in a potentially unwelcoming and hostile environment if they happen to dislike their order, which happens.
It's just dumb practice and there's a reason service industry losers slurp your cock down; it makes money.

>> No.11007687
File: 1016 KB, 2808x3744, 8548098F-E327-4D7A-8371-A711A9E0A60D.jpg [View same] [iqdb] [saucenao] [google]
11007687

>>11007154

So she didnt like the cheese. Make her somethin didferent? Its not hard, that dude is a lazy cunt.

>>11006525

I take pride in what i do and i try my best to make my guests happy (at work). Its a philosophy that has worked well for me, and like ive said repeatedly, sometimes people are shitty but youve got to try.

>>11006550

If i straight up dont like something ill send it back and ask for a comp or something else. If its gros its gross.

>>11006561

You fired people for trying to do their job to the best of their ability and make the people who pay their salaries happy?

>>11006638

>t. entitled, lazy “chef” who cant see past his own nose

>>11006710
>>11007037
>>11007154


Suggest something different? Idk dude, maybe find out what she likes/dislikes be a chef and come up with something on the fly? Embrace the challenge? Idk, maybe DO YOUR FUCKING JOB??

>>11007163

Euros are such losers lol

>muh traditions
>muh history

If somebody wants a chicken carbonara, that sounds kinda gross but id still make it. Why not? Are you not good enough to adapt to the situation and make something taste good or are you such a lazy, incompetent piece of shit that you have absolutely have to make things the only way you know how because thats all you know?

Customer happy, owner happy, bank account happy, im happy. Why are you guys such foul losers?

>> No.11007729

>>11006638
How to spot a failing business 101

>> No.11007776

>>11007598
This kind of thinking enables horrible bitches to torment chefs and waitstaff for giggles day in and day out.

Cooks should strive to alleviate legitimate complaints or requests, but repeated "complaints" where the diner is fucking with the restaurant, the chef or manager should draw the line.

Of course, they shouldn't explode and yell at the problem customer, but rather say they are sorry to disappoint the customer, but they don't think they can meet her expectation.

As for bad word of mouth, if she's complaining that her Peking Duck is too crisp yet juicy, nobody trusts her when she says a restaurant is bad or rude, and the only customers you're losing are her husband and other terrible bitches who torment restaurant employees for fun.

>> No.11007817

>>11007687
Stockholm syndrome

>> No.11007843

>>11004427
I can relate to this
>working at "gastropub" (read american bar with 100+ beers on tap and pretty decent food - by american standards) FOH jack of all trades
>extremely popular in my relatively large city and gets a decent amount of tourists
>world cup semis going on and its packed with Americans trying to seem cultured and a fair amount of foreigners
>group of belgiums come in EARLY and start pounding beers
>friendly drunk and their team is playing later, so who the fuck cares
>game starts they start ordering food screaming in cheese and singing
>as it becomes clear they are not going to win, the mood sours badly
>start getting rowdy, spilling drinks and after one guy starts tossing poutine at this chick they're asked to leave
>long story short, cops come, they refuse to pay their bill, 5 fat fucks all spend a night in jail

According to one of the cops who is a regular, this cracked out black guy kept harassing them in the drunk tank and two of them couldn't stop crying.

>> No.11007855

>>11007843
This... does not sound similar to the OP at all. It is an interesting story though.

>> No.11007910

>>11007843
Liar, no belgian would ever order poutine. It's utterly disgustign an a capital crime toward fries.

>> No.11007939

>>11007776
Meanwhile of you don't pay wait staff a 40 dollar tip for carrying around trays they will spit in your food. Kill yourself. If a customer complains take their complaint, if they're dicking around that's obviously going to be different. But if a chef kicks a paying customer out of a restaurant because he's so pretentious and self absorbed he thinks his food is perfect, he's a garbage chef.

>> No.11007951

>>11007939
t. the cunt who doesn't feel like she got her money's worth unless she sent back her food three times

>> No.11007972

All I've learned is that know foodies from Europe can't take any criticism.

>> No.11008069

>>11007951
I've never sent my food back before in my life but I know if I do it's because somethings wrong. Good to know some garbage chef is going to step out of his kitchen and kick me out when that time comes.

>> No.11008209

>>11006689
From mental decay caused by syphillis

>> No.11008848

>>11006525
Couldve just said he had a slave mentality but you were afraid nobody'd get your sick bigbrain phil reference and think you're a real smart dude so you had to casually mention Nietzsche just so we all knew for sure as if Nietzsche isn't every pseudflake teenager's bedside ego-booster of choice huh?

>> No.11008901

>>11006438
>Sounds like a kitchen nightmares episode. If a chef is so uncultured that he will blame the customer, he's a bad chef.
OP never specified the kind of cheese. Some cheese does smell rank but tastes great. If they ordered one of those kinds of cheeses.... they deserve to get kicked out.

>> No.11008953

>>11007233
ill start by capping you