/ck/ - Food & Cooking

Worked at starbucks for my entire undergrad and grad school. This isn't that common, at least now how it's portrayed. The reality is the worker said, "VENTI DOUBLE JAVACHIP" with no name, and somebody with a vaguely similar order is confused by what 'double' means but being as it's basically slang they take the javachip. In which case it's the workers fault.
One night I did see a drunk dude take somebody else's pizza, he walked out to the curb then did a 180 and came back in, never opened the box. He sets it down and apologizes. Actual dude takes it, since it wasn't at all spoiled. Drunk dude said he knew it wasn't his cause it didn't smell right; only difference between their pizzas was Actual Dude ordered pepperoni, Drunk Dude got Old-world pepperoni. Stuck with me ever since.

As far as it goes most mistakes are not the customers fault but a breakdown in communication due to tired/stressed workers. It's why I prefer when orders have a number/coding system that corresponds to a receipt with the same number/code. It's 2factor authentication and extraordinarily easy to remedy, and it only needs confirmation if there is an issue as opposed to just yelling out a random name and stuffing a coffee in a cupholder on a countertop.