>>10003939
She needs a better haircut. People with that texture need layers or their hair will fluff out at the bottom like Hermione. (My hair is the same.) Her shampoo is probably not helping either. A bit of oil or product on the ends of the hair (especially after she got layers) after a shower would also help the shape of her hair and turn the frizz into waves. Also, bangs would help her face look less long and would give her head a better shape. Also, those glasses are very unflattering, a different shape could change how her face looks. Makeup would help too, at least a little eyeliner, concealer, and lipstick. Yes, her face isn't great, but I truly believe that she would look fine if she took better care of herself or someone else styled her.
Her clothes are unforgiveable though. 2016 is best, but still no hair accessory. When I see people who don't improve like this, I always wonder what's wrong with them. I wish I could help her