/cgl/ - Cosplay & EGL

>>9457792
Hello, Chantal. Do you really need to talk about this on Rufflechat AND /cgl/ ? Talk to the seller, get her to call the post office, don't post about this everywhere.

I posted this a while ago in a feels thread

i ordered a bunch of stuff from china and it never arrived and i could not find it in my purchase history. so i could not get a refund


oh and once i found a bug in the packaging once

>>9458016
I contacted her, no worries.

>>9457792
Posted this a while ago but it's settled now.

>buy something for a cosplay from China
>ships quickly, but tracking never updates
>message seller after a month or so
>package was lost by their post office
>seller sends another, I pay extra for shipping because the con's approaching
>and... ???
>seller never gives a tracking number for the new package
>I've asked them 3 times, eventually they just don't respond at all
>eBay refunds the first shipment of the package within hours of opening a case
>Paypal refunds the extra shipping, seller didn't even try to fight me on it
It was a strange experience. I'm curious what the fuck their problem was.

My large tenso order was sent to the wrong post office. Far away from me and in the worst area in my city. Said post office has the same hours as my work hours so I have to wait until Saturday to pick it up.

Area isn't unsafe in the day but its really not pleasant to walk around there.

>>9458121
I don't know about the Chinese seller, but eBay/PayPal pretty much exist to fuck sellers over. It's guaranteed that you'd get your money back on both the item and shipping almost immediately unless you actually left the seller messages admitting fault and calling them cunts.

As for the Chinese seller, I assume they're overworked and underpaid and English is a pain in the butt to communicate in even if English is a mandatory second language course for Chinese kids grade 1-12.

>>9458016
Not Chantal but I have personally posted my mail horror stories several times because I was super salty, it helped me get over it by talking to people about it. going "Hi __" just makes you look not only like an asshole but a drama starter. Let the girl vent.

>don't have a paypal
>give bf $70 to buy a dream dress of mine
>he does
>I obssesively check tracking ifo
>it says package was delivered and signed for
>wtf
>check shipped address
>bf's old address

Turns out that my bf's old landowner hated him so much he stole it just because it was addressed to him. Signed for it too. Had him inspected but he just lied about it and said he didn't get shit. RIP

>>9459115
If you really wanted to you can get the police involved. Had a similar issue and threatened to go to them, and the person gave over my package.

>>9457792
I have a recent one with a happy end.

>buy a pair of OTKs from US seller with lots of good feedback
>eurofag, but bought from US with no probelms
>only worry here are my strict customs, but if it's really small it might slip through
>seller ships them mid-march and tracking works, so no problem
>suddenly they take a trip to Brazil
>stay in Brazil, wtf???
>suddenly one day "incorrect address, returns to sender"
>seller and me can't figure out what happened, none of us used a wrong address
>socks go back to US, we guess they come back and I get a refund
>suddenly a few days later they arrive in my postbox
>took over a month
>no traces of Brazil trip on the packaging

It seems my AP OTKs wanted a nice holiday in Brazil. I never had an item take such a detour.

>>9458121
I had the same issue with some of my recent purchases from China. They couldn't provide a tracking number because "customs can be very strict" or something like that and apologized for it and told me to wait for a month and if it doesnt arrive I can go message them again

Pretty weird though I've been buying from China for so long but this no tracking number shit is only happening to me recently

>>9457792
>Made a Taobao order because an event approaches and I need a new full coord
>Everything is shipped
>Then I notice I forgot to buy the headress
>Fuck
>Order it from a reseller on AliExpress
>Pay extra shipping fee because I need it quickly
>Seller sent it by China Post
>Asking seller WHY
>Told me China Post is FASTER than ems
>Oh hell no. Ask for extra shipping cost refund.
>Didn't get an answer
>After 2 weeks tracking number still doesn't work
>Open dispute
FUCK EVERYTHING

>>9457792
>Buy sword off eBay because I don't have time nor the materials and equipment to craft one on my own
>$75.99 + $15.00 Express shipping
>What a bargain™
>It arrives after 10 days
>It's poorly made; the blade has a small chip on the side, dried up spraypaint droplets, the ribbons on the handle are lazily done

I should have just saved up a little extra to buy the more expensive, detailed one. I didn't think it would be this bad. Lesson learned anyway

>>9459237
Hm. Come to think of it, you're right. I've also been buying from China for years now and only recently have I been getting weird problems. I had another package that did have a tracking number that never updated, and less than 2 weeks later it's on my doorstep, which is crazy fast for free shipping from China. While that's a fantastic problem to have, it is pretty unusual.
I'm wondering if there's something going on over there.

>>9459275
$76 for a piece of shit sword? Jesus anon.

>>9459117
I've had two different bra purchases take a random detour to Australia. They came with little stickers on them said they'd be incorrectly sorted to Australia.

I have a bit of a horror story, but it turned out okay in the end. Definitely not the seller's fault.

>buy cosmic from a seller in the buy and sell thread
>she ships it out a little late, but no problem. I'm a patient person
>EMS, tracking, she says she'll even throw in a little gift, all good to go
>super excited. I'm getting one of my dream dresses
>tracking is updating perfectly
>leaves US
>...two weeks later
>says it's still just been dispatched from the US
>one month passes, still no update
>call the post office for help, they can't offer much since it's on the US side
>by the time a month and a half has passed, I've accepted the fate that it's just lost
>not going to bother the seller since there's not much that she can do
>about three weeks after that
>ding dong
>it's the door
>open it up and it's my cosmic JSK

Holy shit you can bet your mana-samas that I was so unbelievably happy. It came on a day where I was feeling really under the weather too.

>>9459116
I wish I did that. but at the time I didn't have a car so it was my roomate giving me a "one time" driveby

>>9459117
Yeah it's weird, once I sold a dress to a buyer in the US (eurofag too) and the shipping said something like "Couldn't deliver, package being returned".

Now shipping was already around 35€ so it was kind of a pain to pay it again by me or the buyer. I contacter my post office and they couldn't do a thing to intercept it.

Turns out it was fine and they just left a slip at the buyer's address for her to pick it up. Shipping stuff internationally is such an headache.

If something were to happen I'd feel bad but I'm not a corporation so no refunds unfortunately.

>>9457792
more funny than horror?

>sell some merch to an over seas customer
>ask if they want tracked shipping but they refuse since it was out of their price range
>warn them untracked means it will take a few weeks
>about a month goes by, charms haven't arrived, and even I'm starting to sweat its gotten lost
>buyer does pester me, but is generally very understanding
>either way I start to panic about refunds, and feeling upset I may have lost expensive merch because they refused to pay tracking
>a week later, I see a package on my door step
>its the merch
>"this address could not be found"
> message the buyer "anon, did you give me the wrong address."
>"....I am so sorry, I'm a moron."

at least it all worked out in the end. And they decided to go with tracking the second time.

>>9463991
buses exist you know

my Aunty Alexa got a nearly new cream Volkswagen Passat by working off of a laptop CHeck it on >>>>>>>> LINKjoinmate2.COPY THE

> Ordered a pvc catsuit for celty cosplay
> post man mixed the labels up
> opens parcels
> neighbor got my sexy bondage outfit
> I got his erection fixing drugs

We haven't spoken since

>>9466484
Not everywhere though anon.

> order jewellery from germany on amazon
> shop doesn't offer tracking but both my country and germany have fast and reliable post service, mail usually takes 1-2 days
> stuff was sent on april 18
> still isn't here

danke merkel

>>9459117
>Live in Canada, buy contacts from Pinky
>Check tracking a few days ago
>In Germany
>wtf

T-that's the wrong side of the world from Malaysia, Pinky...

>>9466811
fellow canadian here idk if this counts but

>Buy rei chrismas figure from goodwill in usa

>Half to ship it to buffalo new york

i drive from toronto to buffalo to pick it up


>Package is supposed to be mailed to buffalo new york

>Gets sent to some place in new york called tuckaho

>Never seen again

i got a refund but never got my figure ive ordered plenty of other stuff there and nothing else has happend

This happened to me last year
>First time ordering from Rockstar Wigs
>Order wig in early June for a con in August
>$70
>After placing the order I realized that the wig is listed as a pre order item meaning it is made to order and will take a few weeks to send out
>One month later and the shipping label hasn't even been created
>Email them asking when the pre order items will go out since it's not listed on the website how long it will take
>"Thank you for contacting customer service. I would recommend exchanging your item for another that is currently in stock and we can get it shipped out right away, the [wig] is having to be re-made due to the first batch being defective"
>Ask if I can stay on the pre order list cause that wig is really the only one on the site I want
>Just buy a cheap amazon wig for the August con and look mediocre
>Now it's January
>My wig has finally arrived and it's beautiful I can't even be mad about it

>>9466514
>Germany has a fast reliable post service

German gull here, but no anon, no...the post comes when it wants and when things get lost you'll never ever find them back.

>>9466406
Let this be a lesson for you. Don't even give customers the option of not getting tracking.

I ordered top left.

I got a photocopied picture of it on a case lmao.

>>9466406
i honestly thought this said "...i am so sorry, i'm a mormon" for the longest time today and i was so confused.

>>9459117
Not lolita, but had an item I ordered from Canada end up in Europe.

I live in Australia, I always assumed that they had written Austria on the package by mistake but it weirdly never went into Austria.

Rocked up a month after Christmas despite ordering in October. RIP.

>>9466833
I've definitely learnt my lesson. A lot of people just don't want to pay the $30 for tracking, where I'm from tracking doesn't go any cheaper for overseas, so would you suggest I just make it clear that if it gets lost that's not really on my back if they refuse to get tracking? Or just outright refuse to let it ship without tracking?

>>9467549
man that would have been awkward moment to confess that....

>>9467936
Not that anon, but I'd make it very clear that you strongly suggest tracking, it's just overall safer.
If they decide no after you suggest, then yeah, it's their problem.

>order shitfuckton of craft supplies on taobao
>I will never need to buy ribbon again after this order
>Open box
>It's someone else's dresses
>SS says that my stuff has been swapped with someone else's on accident and they'll pay the shipping for a prisoner transfer between myself and the other customer
>other customer is in Brazil
>other customer had his package shipped SAL
>Packages were shipped three weeks ago, other customer still hasn't received his package
>God is dead and no one cares
>If there is a hell I'll see you there

>>9466406
Anon, USPS First Class has free tracking for almost all countries. It's the number on the customs declaration form. Alternatively, just ship it via paypal

>>9468237
It doesn't work most of the time though and the one time it worked for me it stopped in the middle of Europe.

>>9468216
Fucking Brazil.

>>9468216
Brazil's postal service is a mess though Anon. I don't live there but I've had friends say it takes literally 2 months just to get stuff from Aliexpress and the post is always backed up so people just don't get shit in a timely manner.

Customs fees are also really high there, the other person may not want to pay for your package's fees and then their own when you trade. Honestly the SS should be taking care of rerouting that package or something if it hasn't arrived yet, it's their mistake. I'm sorry you're in that situation, I'd be really upset too.

Minor mail horror on my end but hoping it'll get resolved soon:
>package shipped from a few states over
>gets to my state within a couple of days
>reroutes to fucking Pennsylvania, not near destination or sender
>apparently that's where USPS is headquartered
>mfw they sent my birthday gift as an offering to their Postal Gods

I called about it and now it's back in my state (and they shipped it back via ground mail for some reason), so here's hoping they manage to get it to my address properly this time and everything's intact.

>Canada Post says my address on a package doesn't exist.
>My 800$ package can't be delivered.
>I can't pick it up anywhere because I can't prove my residence if they don't recognize my address.
>I checked on my SS page and my address is written correctly.
>I called Post Canada and they tell me I can do absolutely nothing about it.
>Except telling the SS to call Post Canada themselves.
>mfw my package with 2 BNWT brand dress sets and a Kuma-Kumya is stuck in a warehouse in my own city and I can't do anything about it.
>mfw the package is tracked but not insured.

>>9466504
Fucking kek

>>9468216
>prisoner transfer
Please say this is a typo

>>9475106
That's horrible, anon. Canada Post is usually good to me but I live in an urban area up the street from the post office.

>>9466811
That happens weirdly often with lens sellers. Just give it a week.

not so much "horror" as just a bad experience
>buy a 70 dollar custom made, human hair wig from a 5-star seller
>they say it should take 2-3 weeks after my order for it to be shipped out
>not in a rush, completely fine with this, wait about 3 weeks
>hit them up with a short message along the lines of, "hey! no rush, but i was wondering if it would be shipped out soon?"
>no response for a week
>finally, they send a somewhat rude sounding message like "please be patient, it will be done soon". (but a tad more condescending than that)
>message them that its okay, and i'm fine with waiting more time
>a month passes, no response, ended up forgetting i ordered it in the first place until i checked my email
>realize the order was cancelled on their part
>message them, kindly asking why they cancelled without explanation
>they tell me "i can reopen the order if you want to wait more time"
>after having dealt with all of this already, i just went with it
>another month later, still no wig, still no updates, but the order is still open
>message them, but no response for 2 weeks
>try to cancel it myself, but paypal decides to freeze my account because "it was a suspicious transaction", so now this person has my money but isn't giving me a wig
>end up having to make several calls to paypal to get it sorted and my money back
i don't get why you'd offer to do something on your business account for someone within a time period of 2-3 weeks and then end up making them wait like ~3 months.

>>9475126
I do, too. My house is super easy to find, I don't understand.

>buy a $60 set of rubber straps from Japanese seller
>package arrives in US
>bounces around NY for a week
>it gets sent back to Japan
>calls post office to see what's going on
>someone put it in the return to sender bin
>okay fine it'll just go back to the seller-
>checks news
>tsunami hit the seller's neighborhood
>mfw

The seller ender up being okay, but the package was long gone by the time he got back to me.

>Buy fabric for new costume with several weeks before my deadline.
>Pay with Paypal, and Paypal thinks its cute to change my address to my billing address (my parents' address)
>Annoying, but my mom agrees to ship it up to me. I have one weekend left to make my costume.
>It ships Monday
>Two days (Wednesday) after she posts the package, I get a "we missed you!" slip.
>Normally packages are delivered our complex's front office, but the office was closed that day.
>Schedule for redelivery
>Two days later, realize I haven't heard from the front office
>Check tracking
>"Thursday 1:15 PM: Package delivered to office."
>"Thursday 1:16 PM: Package undeliverable as addressed. Will be returned to sender"
>Ask the office about it. They don't have the package.
>Go to post office on Saturday around 1. It is closed.
>Tracking has not updated
>Resign myself to the fact that this costume will not be done
>Fire off angry email to post office.
>Receive reply Tuesday.
>"Lol your package was at the post office the whole time silly. You can pick it up."
>Come home Tuesday to another redelivery slip.

The package was finally delivered on Wednesday. It took 11 goddamn days to ship from Southern California to Northern California. Get it together USPS.

Not quite a horror story but I'm getting tired of it
>order from closet child with EMS
>Gets through Tokyo and on a plane to the US in a day
>Gets through customs in a day
>Through area sorting facility in a day
>Now checked in to local post office
>Been sitting there for 4 days, unsorted

Every fucking time I get an international package it sits for days before sorting and even after sorting it will take days to get to my house. I wish I could go down there and dig through boxes to get it myself. I feel like my post office just doesn't care about international packages because it never takes this long on domestic ones. Half the time they fuck up and I have to drive out to the ass end of the county to claim it because "oops the machine read it wrong" even though they're supposed to have a person look over the unread boxes. They seem to do this with everybody too, everytime I go I have to stand in a line almost out the door for package claims. I just don't expect anything to get to my door anymore

>>9475584
Jeez, I'm sorry. All of my international mail routes through LA and they've been super fast about sorting. That's horrible.

>>9475614
Customs and main sorting have been great it's just my local office, everything gets scanned as 'arrived at unit' and then sits. Though I guess I'm lucky, this is the same office that was threatened by the feds because they didn't deliver any mail to an entire neighborhood for a month because it was the end of the route and they "didn't have time".

So I'm probably just a walnut, but do any of you gulls shipping internationally from the US know how to deal with this on paypal? I tried looking up how to select the merchandise option. Some people say to choose "other" and write it in, others say the form will print out with a blank "merchandise" box that way and you get shit for it. So what does that leave?

Honestly I'm about to give up and just go to the post office but I really want to know as a matter of principle.

>wasn't sure where to put this so sorry, not really mail horror unless it's the beginning of one

>>9474339

There is a god, tracking finally updated and apparently the package was inbound out of customs in Rio five days ago. Hopefully this means I only have to wait another week or two for my shit to get sent to me.

My story isn't that bad, ended on a good note tho!

>order an AP lucky pack
>it's my very first dress and brand new so I'm super hyped
>it's shipped EMS so it gets here quickly
>open the box only to find that the seller had sent me the salopette lucky pack instead of the JSK one
>bummed out and kinda panicking since I'll have to ship it back and it could get expensive
>Message the seller about it
>He responds a few hours later and apologizes for the mistake
>Tells me not only I can keep the salopette lucky pack but he'll send the correct lucky pack that day
>mfw I got two for the price of one
>Jsk got to me fast, safe and sound

I cried on the spot, what a way to jumpstart Lolita

>>9478890
Aww! That's awesome, anon, what a nice seller!

>>9478858
Whoa, that's great anon! so SAL can get to places decently after all. I hope that swap thing works out well for you too.

>>9474339
I'm on Mail Fuckery 2: Electric Boogaloo over here.

>Pennsylvania realized within 2 hours that my stuff wasn't supposed to be there
>they send it back to my state
>it's here for 2-3 days and I think they're finally going to get it to my address this time
>no tracking updates for another 3 days, just "on transit to destination"
>today it's apparently in California, also nowhere near me or the sender

How do you fuck up this bad twice? I'm starting to think someone looted it at some point, felt bad once they realized it was a birthday gift, and now they're just throwing it back and forth across the country trying to get me to accept that it's lost or something, but there's still hope in my heart that it could arrive intact and the sorting facility in my state is just absolutely terrible at its job.

>be United States
>package left Russia on April 30th
>still not here
>con is on the 25th

I'm gonna fucking puke. Gulls, say something comforting please.

>>9482699
Tell yourself it'll get there. There's a week between now and the con- that's a lot of time.

This happened sometime last summer.

>place a small accessory order from fanplusfriend
>choose DHL because it was the cheaper option and I wasn't in a rush
>checking tracking, everything good
>day it's supposed to arrive, get call from unknown number
>no introduction, just
>"uh, where do you live?"
>ends up being dhl delivery girl, can't find my house on her gps
>never had a problem like this before
>asks me to drive to meet her in an empty parking lot or else my package will be sent back
>sounds like a murder plot to me but ok
>take dad with me because could be walking into a danger trap
>dad meets the lady and completes transaction
>couldn't find my house because she spelled my street name incorrectly, even though it was written correctly on the package in 3 places
>prob just too lazy to drive off the highway to my house

A small inconvenience, compared to other stories, but I just thought it was completely weird and unprofessional to ask someone to meet you in an empty location, or their package will be sent back.

>>9482866
That's really creepy I wouldn't have gone alone either

Not a horror story but just really annoyed how often I end up paying twice or more the actual price of the product in shipping + custom fees.
The shipping I don't even really mind for the most part it's really just the fees that get me and how high they are.

Wanting to buy anime shit when in Europe feels like something I'm getting punished for.

>>9482852
>tfw it's still not here four days later

Good thing I thought ahead and prepare a backup cosplay. Still, disappointed as fuck.

I've got 2 minor stories, both with UPS and the same seller
>have a PO box
>packages shipped to box all the time, including through UPS
>even this same seller
>bought a package in march, UPS won't complete delivery, won't hand over my package
>driver calls my cell, i don't answer, goes to voicemail
now, my voicemail says to just text me
>driver texts me asking for my home address
>we get into long argument that results in me picking the package up 30 minutes away

>bought from same seller 2 weeks ago
>shipped though UPS to my PO box again
>UPS refuses to hand over package again
>it's been 5 days and they haven't even attempted to contact me
>meanwhile, other package shipped through UPS is handed over and in my PO box

>>9487610
There are ways to bypass customs fees. If you are ordering from Japan you can use a forwarding service or a proxy and ask them to undervalue. Never use EMS. SAL is the safest option etc.

>>9488888
Nayrt but it's not always that simple. In my home country, you can undervalue whatever you want because you'll be forced to provide proof you did indeed pay that price for them to release your package anyway. To top it, it's not uncommon for packages to be stuck in customs for up to 2 months.

I've had packages reach my home country in a week and then stay for a whole month just forgotten in customs, regardless of how many emails, phone calls and complaints I made and despite having sent the value proof documents asap. And still ended up paying pretty much half the total cost of the package in customs fees.

>>9466484
you've never been outside the city have you, lmao

>>9468237
Customs number is not tracking, tracking costs a bunch extra

>>9488926
I have explained what I do here before but apparently the custom system sucks in some countries like UK so never mind if this won't work for you. I have nowadays tamed a lot but I used to trick customs all the time few years ago. The easiest way to do this is make sure you tell them the exactly same value as in the package, atleast in my country they lack resources so much they will most likely release it as the value matches. If that doesn't work just fix whatever price into a receipt, Paypal is the easiest one to photoshop. I have heard in some countries they can google where the package came etc. so this would only work if it came through a shopping service or something. I'm lucky enough to live in a country with super busy customs so they won't do anything as extreme as in some European countries. Won't probably change in a near future either if they go through with removing the VAT freedom from small packages because my country is too fucking stubborn to hire new stuff to the customs.

>>9488888
That's what I do but 90% of the time I still get the fees anon. Sometimes you just have bad luck.

>>9489865
I've done the photoshopping thing with success before but it's always a risk, especially when the seller just puts a random number on the package. Back home, I found it way more easy to go in person to customs and hand in the docs than doing so by email, they barely looked at them and confirmed nothing except if price was under fee exemption or not, stamped that shit and off I go get my stuff. If i email them instead, they take ages to reply and sometimes whine those arent the correct docs (and then I resend the exact same ones and after a while they're magically okay).

I'm in the UK atm and while i have never been asked for proof, I've noticed that recently a lot more of my packages are getting hit by customs than when I moved here a couple years ago.
I got a pretty undervalued package in UK customs atm, pray for me. I had to choose EMS because I'm leaving my current residence really soon and will be out the country for a while, SAL was cutting it too close to my departure (and the cost was pretty much the same). How fucked am I?

>>9489968
I can't speak for UK but sometimes my lower value (under 50€) EMS packages have slipped through but that's more likely due the lack of resources and getting lucky. Also, you could always say something like "Chinese sellers are a bit unrealiable" if the value doesn't match. It has happened billion times to me that there is different value on the package that I and the seller (it was usually MLD, fuck them) agreed on. It shouldn't be a problem if the value is lower in the package oe atleast our customs just happily accept the "extra" they think they are getting. But again, noy in the UK so I don't really know.

>>9489849
Yes, it is, have you tried it? They charge extra for the tracking in another country, but the customs number will give you the delivered status and tracking in the US, which is all you really need.

>>9489991
I think you're just lucky or your country doesn't suck, unfortunately the tracking already warned me of "customs charges raised"... Now I'm just worried at how much they're going to bullshit and try to make me pay.
Thank you for your advice tho, I wish I wasn't so unlucky with customs everywhere. Back home they are absolute garbage, now UK customs are getting worse as well. Gone is the time I got 100+ figurines slipping through untouched. At least they work faster than back home, I guess.

>>9489968
EMS in the UK is an instant custom charge.

>>9491090
I thought I could maybe be lucky since my last EMS package slipped through just fine. Either way I didn't have much choice, SS took way too long with some bullshit and then SAL would risk my stuff arriving after I was gone. Lesson learned, next time I'll plan things better.

>>9482699
>>9482852
My stuff came. c:

>>9488933
Actually, I am from a small town, and yes, even we have bus stops. Where the fuck do you live?

>>9492329
Anon, I'm so happy for you! I've been thinking about this on and off, and it makes me really happy to know it pulled through!

I've had a buyer threaten to file a claim through PayPal because the parcel was taking too long to reach her.
It was almost $300 and I undervalued it because I was nice (and stupid).
If it got lost I would have only been able to claim a small amount.
After this I'm really hesistant to sell through Facebook comma. Also there's no way to leave this buyer neutral feedback at all.
The parcel was already sitting with her postal service but she refused to chase it up with them. Horrible experience.

This is not exactly a horror story, just something stupid someone did
>my phone stared ringing
>It's a number I don't know so I just ignore it because I hate talking on the phone
>unknown number call for the fourth time so I pick up
>it was the mail girl, wanted to ask where I lived
>someone in customs decided that the best place to put their sticker was exactly over my address

The postal code was still visible so at least the package was sent to the nearest post office

>>9492415
Not that anon, but I lived in rural Appalachia for years and there was no public transportation of any kind. Even in my hood sized southern town now, there is only bus service within city limits so anyone in the county is SOL

>>9492775
Good sized not hood

So I bought a dress from a seller on LM back in March. It finally arrived yesterday after she said it returned to sender. I don't believe she sent it in the first place as I've never had a parcel not get delivered to my work, and she never asked for a phone number for the delivery in the first place. It arrived shoved in a tiny box. The dress is covered in some sort of weird fibres and also has damage including a pulled thread on the print. The listing has no mention of any damage. Would I be able to get a partial refund from the seller or not? Should I take this immediately to PayPal? I kinda don't want to send it back but I'm fairly certain I paid the original price for the dress and it wasn't in new condition at all. Seller also had fucking terrible communication.

>>9494027
It depends on how bad the pulled thread is. If it's something that case be smoothed out or isn't noticeable, I'm not really sure what you can get out of that.

If it is unfixable however message her about it first and give her the opportunity to refund you. Don't be concerned about the returned to sender portion, just focus on how the dress is not as described. If she refuses or doesn't reply, tell her you will take the case to Paypal if she doesn't reply in x amount of time. If she still doesn't reply, open a Paypal dispute that includes links and screenshots of her dress description with no mention of damage.