/cgl/ - Cosplay & EGL

No one might remember, but lost Innocent World package in January-chan here for final update! Package is pretty much permanently lost but IW emailed me today and just...IW were always my favorite brand in terms of style, but I love their staff so much now and I just wanted to share how awesome they are.

So for reference, the package that was lost didn't have that much. I purchased three items at about ¥20000 shipped, heavily marked down clearance items. It's not like I had lost a reserved item, bought lots of full price items - I was just one of their many many customers from their winter clearance sale who got unlucky.

During this whole ordeal they were super friendly and sympathetic, and I felt so bad for being a problem customer (and mildly feared a response like what Baby was known for making, though I doubted IW would do that). They assured me that it wasn't my fault and expressed again and again how they also felt bad I wouldn't get my items.

Final email today said that the investigation was concluded and they had recieved the refund from the post office. But then they begin to make me so happy I could cry. They had managed to secure one of the items I had bought for me though the rest were long sold out, but I'm more than happy about that. I didn't think I'd be able to get any of them, I'll take the purse! And then the heavy hitter - to apologize they offered me 30% off of anything and everything I'd want from their online store. Like holy fuck, that's so generous. All they had to do legally was give me my money back. Maybe it's because I'm a longtime returning customer and was polite? They know it'll result in a net gain for them because hell yeah I'm buying an OP and some accessories? But I still find it mind-boggling they'd offer this and make sure to hold a purse that's been sold out for months when all that was lost were some clearance items.

tl;dr I just wanted everyone to know that IW is the best brand and has the best people.