/cgl/ - Cosplay & EGL

>order shoes, get shipped with DHL, get tracking only a week after because Chinese holidays
>package gets here, but without prior notice, so can't pay absurd custom fees with cash (40 euros over 45 euros worth)
>package gets to a depot, contact customer service and get the package rescheduled for today
>today, no package and it's 9 in the evening
>search DHL on Facebook, Dutch branch has a 1,4 star rating
>FML

I guess I'll call tomorrow, but I'm afraid it will get send back. also, never gonna use DHL again when I have another option (even when it's a bit more expensive, DHL fucks me over anyway)

why is it so difficult to get my shoes?

also, please share your stories of lost packages and bad customer service