/cgl/ - Cosplay & EGL

I am so unbelievably pissed right now. I booked an apartment in Tokyo for two weeks in October, they took my money and gave me a confirmation number. THE MONEY LEFT MY POSSESSION, AND WAS IN THEIRS. THIS IS CONFIRMED. There was a momentary snafu in which the bank didn't want to process the amount even though we told them about it ahead of time, but it was solved in exactly 28 minutes. I know because I have the emails and other records to prove it. I then proceeded to make all of my families travel arrangements with this apartment in mind. Just yesterday, after I sent an email to the host asking which train stations were closest to the apartment, they tell me that someone else booked the apartment while my payment was pending.

THEY HAD MY MONEY. THEY HAVE HAD IT FOR WEEKS. THE PAYMENT WAS PENDING FOR A DAY, DURING WHICH THEY SAID THEY WOULD HOLD IT FOR ME. THEY SENT ME A CONFIRMATION NUMBER, AND SEVERAL EMAILS ENSURING THAT THE APARTMENT WAS BOOKED.

Then they proceed to offer me a nearby apartment, that is smaller, has no wheelchair access and is only available for a few of the days we needed. I said no to that, and when I asked how someone else could have taken the apartment they replied with this
"As I said, your payment did not go through and we cannot hold the apartment unless we are sure that your bank does not later reject the money. we have had multiple bad experiences like that where the guest even stayed at the apartment and later reverted their payment. we list our apartment on multiple websites and its quite common to have multiple bookings on the dame day for overlapping dates."

First of all, they never said the payment didn't go through because it DID go through and they have my money, and then if that were even true WHY OFFER ME A DIFFERENT APARTMENT? Then they offered me a full refund, for the payment that didn't go through? Right. There was a rather large booking fee with that apartment and if they try to keep it I will rain down pain upon them.