/cgl/ - Cosplay & EGL

sperg incoming
>trying to top up my Zenmarket account
>card gets declined, even though I have money
>try using my other card, it also gets declined
>contact customer service
>they say to ask my bank or the payment service company
>bank says there's nothing up with my card(s) and that it must be a mistake on the website's end
>contact ZM again telling them all this, and asking them very politely to try and investigate things on their end (my country could've been blocked by accident or something)
>also send an email to the payment service company (Stripe) asking if they could've auto-blocked my country, just in case
>mfw hours later, they send me back the SAME "ask your bank or the payment service company" message as before, almost verbatim
>mfw seeing people talk about how great ZenMarket's customer service supposedly is
I don't know if I'm just being a Karen, but this honestly strikes me as incredibly rude. I hate asking customer service for help and having them just give the same canned responses, as if they don't actually care about assisting you and just want you to piss off.
I know your job isn't fun. I'm being as polite as I can, so can you at least do the same, or maybe direct me to someone who actually might be able to help me with my problem? IIRC, with Stripe, declined transactions are supposed to be logged on some sort of dashboard and come with an error code that only the merchant can see. Don't you think it'd be helpful to tell me what the code is so I have some inkling of an idea of what went wrong and touch ground with Stripe or my bank about it? If you personally can't check it, why wouldn't you find someone who can and let me know?
I mean, Jesus christ. Anything but this useless reply.
I'm waiting on Stripe to respond, but I'm not so hopeful about them either. If they think my cards are fraudulent, I have no idea how I'm going to convince them I'm legit. It makes me so fucking upset because everything was just fine before this.