/cgl/ - Cosplay & EGL

>decide to buy a costume for the first time for a group
>look into reviews for the site, everything seems decent
>costume arrives
>is almost ten inches wider at the waist than the measurements I selected from the chart
>email distributor with photos for proof
>no response

I'm hoping it's just because I e-mailed Friday afternoon, but this sucks. There will hopefully be enough time to get it fixed, but I'm really disappointed in the experience so far and probably will stick with making my own costumes from now.