/cgl/ - Cosplay & EGL

>>8410527
>seal on solution broke
Mine did the exact same thing anon and I ordered from HoneyColor as well. Just send them a message and take pictures of the damage and ask for a replacement bottle. Mine stained the contact box pretty bad and was still leaking a little when I opened the box so I took pictures immediately of the bottle and of the stained box and they were more than happy to ship me another bottle which arrived in perfect condition.

>>8288331
My contacts arrived and I'm not thrilled. I ordered a bottle of solution with it and someone didn't check to see if the bottle was screwed shut or not. The bottle was covered in solution, the box my contacts were in has water damage and the plastic package that has my free lens case is sticky.

The contacts themselves are safe since they're in those bottles but I lost a lot of my contact solution. It was still leaking when I pulled it out of the box but all I had to do was twist the cap slightly and it stopped. It was wrapped up in thick bubble-wrapish material and the inside of that was soaked with fluid as well. I think someone just didn't bother to check before they wrapped it up.

This is my first order with them but I think I should contact them and try to get a replacement or a refund for the contact solution since nearly half the contents were in the box, not the bottle.