/cgl/ - Cosplay & EGL

>>10032146
I was not able to ascertain the nature of the stains, but my best guess was that they were oil/grease based, perhaps from a sauce of some sort. One of the stains was severe enough to have bled through to the lining.

At this time, I decided to ask about a partial refund. Risse apologized for having not seen the stains, and not inspecting it well and offered a $20 refund or the cost of dry cleaning. I was reluctant to send the dress back, having been an international shipment, so I said I would be willing to take it to the dry cleaners and see if the stains came out. If it did, I'd take the refund of the cost of dry cleaning and be done with it. If not, I wanted a refund of $75 for the damage, in addition to the dry cleaning cost.

She declined to accept this plan, so instead at my own cost ($35) I paid to send the dress back to Australia. I shipped it back on October 20.

The package arrived on October 29. At this time, she sent me a payment through Paypal Goods and Services of $280. I understood that there was a nonrefundable $10 deposit, which I understood and accepted. Upon asking why she sent $280 instead of $290, she stated that she was keeping $10 for shipping because I kept the handkerchiefs. Having had enough of the situation, I declined to contest the fee, but i was irritated as the dress had included free shipping, and two handkerchiefs were a negligible additional weight. I then realized she had sent it goods and services, instead of refunding the invoice, so a ~$16 fee was deducted. I had to refund her the payment, and asked her to refund it through the invoice. At this time she stated she couldn't figure out how to refund part of an invoice, and that she would also need to wait until the refund I sent her cleared. I had to inquire about the status of the refund twice before she sent it on November 2, a full four days later.

I will not be purchasing from her again, and I'd advise other people do not either.
https://imgur.com/a/rCdS3Po
(2/2)

>>10031034
I was not able to ascertain the nature of the stains, but my best guess was that they were oil/grease based, perhaps from a sauce of some sort. One of the stains was severe enough to have bled through to the lining.

At this time, I decided to ask about a partial refund. Risse apologized for having not seen the stains, and not inspecting it well and offered a $20 refund or the cost of dry cleaning. I was reluctant to send the dress back, having been an international shipment, so I said I would be willing to take it to the dry cleaners and see if the stains came out. If it did, I'd take the refund of the cost of dry cleaning and be done with it. If not, I wanted a refund of $75 for the damage, in addition to the dry cleaning cost.

She declined to accept this plan, so instead at my own cost ($35) I paid to send the dress back to Australia. I shipped it back on October 20.

The package arrived on October 29. At this time, she sent me a payment through Paypal Goods and Services of $280. I understood that there was a nonrefundable $10 deposit, which I understood and accepted. Upon asking why she sent $280 instead of $290, she stated that she was keeping $10 for shipping because I kept the handkerchiefs. Having had enough of the situation, I declined to contest the fee, but i was irritated as the dress had included free shipping, and two handkerchiefs were a negligible additional weight. I then realized she had sent it goods and services, instead of refunding the invoice, so a ~$16 fee was deducted. I had to refund her the payment, and asked her to refund it through the invoice. At this time she stated she couldn't figure out how to refund part of an invoice, and that she would also need to wait until the refund I sent her cleared. I had to inquire about the status of the refund twice before she sent it on November 2, a full four days later.

I will not be purchasing from her again, and I'd advise other people do not either.
(2/2)