/biz/ - Business & Finance

[Anonymous No.50682800]

So i just finished onboarding training at a tech support job on friday
Working from home and about to hit the phone lines solo for the first time in an hour
Im feeling slightly nervous, any advice bros?

[Anonymous No.50682927]

>>50682800
Always give people time to talk/vent, never talk over them even if they're saying stupid shit.

[Anonymous No.50682973]

>>50682927
Solid advice. Thanks anon

[Anonymous No.50684288]

>>50682800
masturbate when you get the southerner girls that call you sir

[Anonymous No.50684439]

>>50682800
Ask them if they know who Pepe, Wojak, Spurdo, and Gondola are. Then tell them to STFU no matter what they say. Then make up a story about Pepe, Wojak, Spurdo, and Gondola.

[Anonymous No.50685227]

I did that for years
It'll be fine, probably most of your calls are going to be password resets.

[Anonymous No.50685322]

>>50682800
Niggers tongue my ballsack.

[Anonymous No.50685483]

>>50682800
quit.
the level of abuse you are going to be subject to is not worth the money

[Anonymous No.50685525]

>>50682800
If you get fired then you won't have a shitty job anymore. You literally can't lose.

[Anonymous No.50685679]

>>50682800
GET YUR SUPERVISOR ON THE LINE CUNT.
NOW.

[Anonymous No.50686293]

>>50685227
I still can't believe I'm laid almost 35,000 bong bux to reset user passwords all day and set up new users in AD from home in my PJ's. I read some guy saying his gf was some kind of engineer working for years on the same money and he was a junior doctor on 27,000 kek wtf.

[Anonymous No.50686306]

you're just going to get fired anyways retard

[Anonymous No.50686309]

>>50686293
*Paid
Laid is more later tonight if you get me lads wheeey

[Anonymous No.50686333]

>>50682800
Tell them you understand their frustration

[Anonymous No.50686844]

>>50686306
Thanks anon kek

[Anonymous No.50686862]

>>50685227
This is a fact. Thanks anon

[Anonymous No.50686924]

>>50682800
Hope your a masochist my dude
Also pretend they have the iq of a 5 year old child

[Anonymous No.50687110]

I'm a support engineer for Microsoft
when you don't know anything about what the customer talk about just tell them to reproduce the incident in front of you in a quick assist session and screenshot the whole process then show it to your coworkers, they will help you

I'm doing this for one year now, at the beginning i was so scared when calling a customer, now I call them and almost rape them vocally in order to solve the issue as fast as possible

I just candidated for another job today, with SQL and databases to level up and get back at the level i was one year ago, scared to call customers and knowing that i don't know shit

good luck op, be polite, never get angry even with the most annoying customers, you are alone at home there is no shame to be nice with a bastard just keep the job

[Anonymous No.50687209]

you like my cagie?

[Anonymous No.50687223]

>>50687110
I appreciate this input. Good luck at new position anon

[Anonymous No.50687236]

>>50687209
Looks pretty comfy. I recommend some calming art and maybe a zen garden/fountain for background noise. I have candles and an AC unit too.

[Anonymous No.50687260]

>>50682800
Make sure to practice saying your American name many times, look up on YouTube how to say it right, pick a city in USA and look up the weather so you can say you are from there, trust me bro u will get higher reviews

[Anonymous No.50687285]

>>50687260
I am actually American, and working for a reputable company

[Anonymous No.50687316]

>>50687236
Don't forget the live laugh love sign, wagie

[Anonymous No.50687322]

when you will get good at it (very fast don't worry) you will learn how to annoy the awful customers without infringing any company rule

- call them at 8AM or just before 1PM so you always end up on voicemail and you can say the customer is unresponsive
- tell them you escalated their case but in reality you will do it next monday because now you are lazy
- tell them you are busy when they insist for a callback now
- close their ticket on late friday so they get the feedback on saturday / sunday and forget about it

[Anonymous No.50687375]

>>50687322
Noted. Though most if not all my calls are inbound. Already feeling more confident after a few calls. Most troubleshooting is common sense it seems

[Anonymous No.50687414]

>>50687375
same here, no one can call me
but sometimes they send you an email with your manager on the CC's and ask for a callback ASAP
this kind of bastards, give them hell

[Anonymous No.50687436]

>>50687260
KEK

[Anonymous No.50687543]

>>50682800
They are pissed at the situation, not you.
Don’t say the N word.
If you don’t know the answer, always try to figure it out before asking a sup for help. That’s how you grow.
Always act like it’s easy. That’s how you’ll get promoted.

[Anonymous No.50687761]

>>50682800
I like to agree with them on the line.

>Yeah, I always told management that interface was stupid as fuck. Of course it takes 30 minutes to load, what do you expect from this shitshow?

[Anonymous No.50687880]

I had a job like that but was at a big bank. It was hell.

[Anonymous No.50687945]

>>50687543
nobody wants to be promoted team leader in a call center except utter trash human beings

[Anonymous No.50687962]

>>50682800
Welcome to hell Anon, I've been here 12 years (Minus 6 months for refusing the jab).

[Anonymous No.50688016]

Good luck. It can be a tough job. I hope you are good at understanding English in different accents. There will be Chicago niggers with English so broken and ghetto accent so thick you won’t be able to understand them. Good luck.

[Anonymous No.50689255]

>>50688016
Honestly this is a part im more worried about. I can hardly understand some people with accents in person, let alone over a shitty phone connection. Practice will help I suppose.

[Anonymous No.50689277]

>>50687962
Whats your wage?