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24242283 No.24242283 [Reply] [Original]

My Trezor One arrived in the mail today. Part of the shrinkwrap was torn off where the hologram sticker is, and the sticker has hair underneath it.

Should I return it? It was purchased from an official reseller listed here:

https://trezor.io/resellers/

>> No.24242336

>>24242283
Yes, don't use it

>> No.24242424
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24242424

Clearly anon, this shit is compromised

>> No.24242465

>same thread again
fuck off, just return it and get a new one

>> No.24242649

>>24242424
Nice double quads and nice gorl

>> No.24242687

its fine
just update the firmware and create a seed

>> No.24242693

>>24242465
cry more

>> No.24242710

>>24242687
>>24242424
>>24242336
Who to trust?

>> No.24242818

>>24242424
Oi, those alternating numbahs are loike me givin er the ol in-out, innit?

>> No.24242828

>>24242710
Alright dumbass, if you're so inconvenienced to return it and protect your investments, then use it. Put one fuckin' btc on there and wait.

>> No.24242854

>>24242283
I asked the official reseller why there was hair on the sticker, and got this in response:

>It's a great question, my guess is either at the manufacturers level when they were putting together your packaging, it was handled by a real person and one of their hairs fell out and got stuck to the adhesive. That seems like the most logical explanation.

>A DNA test would prove that, but that's going a little extreme I think haha.

>I can share with you another similar (but worse) story.

>A past customer of ours (back in 2017) who bought a Ledger Blue (now a discontinued product) received their product directly from Ledger in France and on the screen they found crumbs. They are a French company and I hear they love their pastries. Either way, these things can happen, as unprofessional as they are.

>Please feel free to continue waiting for Trezor's response if you are concerned with the authenticity of your device. I'll be honest, even if we were to personally tamper with your device, none of us are skilled enough to do anything meaningful to the hardware wallet. The most common type of attack would be to insert a pre-filled out 'recovery phrase' and fool the user into restoring that seed and putting funds onto that private key. The attacker would then be able to restore the same wallet and withdraw those funds remotely.

>That would be the main thing I'd be looking out for within your packaging and if found, that would be a HUGE red flag.

>As always, give us a buzz if you got any further questions. We're sorry for the inconvenience this has caused but it's extremely unlikely that your device has been tampered with.

>Kind regards,

>> No.24242880

>>24242828
Part of the reason I'm so keen to find out is because all of my tokens are currently on an exchange site, idiot.

>> No.24242893

honestly seems sketch to me. I'd return and buy from another

>> No.24242908

>>24242283
wouldnt chance it bro return it for a new one

>> No.24242922

>>24242880
Lmao

>> No.24243507 [DELETED] 

>>24242283

>> No.24244262
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24244262

>>24242424
Checked

>> No.24245248

>>24242283

>> No.24245909 [DELETED] 

>>24242283

>> No.24245970

>>24242854
>trust us goy we're just a bunch of dumb dumbs haha nothing bad going on here
Okay in all likelihood they're telling the truth but I would not chance it. Return it and get another one

>> No.24246052

>>24242283
Why risk using this wallet when you can get a new one without risking loosing your precious coins? Dont use resellers, use the official site to purchase.

>> No.24246203

>>24242283
>official reseller
get rid of that ASAP

>> No.24246452

>>24242283