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14000792 No.14000792 [Reply] [Original]

Coinbase customer service is the absolute worst. Just a fair warning to anyone new to Coinbase; you can not talk to a human. There is NO 1800 number to call about any issue. You can talk to a human if your account has been compromised and you need to lock it. THAT IS THE ONLY THING THEY WILL DISCUSS WITH YOU OVER THE PHONE.

Otherwise, you must email them, and wait DAYS for a response from a human employee. Sometimes they don’t even respond. If your funds have been unfairly put on hold for no reason? Days or weeks past the stated release date? Tough shit, they won’t even respond within 48 hours usually.

Be warned when you use Coinbase or Coinbase Pro.

>> No.14001113

>>14000792
Never used coinbase, but why do all these crypto exchanges have god awful support? It's like it's a legal rule in the industry to be as frustrating to users as possible

>> No.14001245

>>14000792
Thats why coinmetro is going to blow the space.

>> No.14001278

>>14000792
banned me from buying, asked why and they responded immediately asking for my kyc as i joined then when they launched and they never kyc'd me fully. they get my info then stop responding immediately after. uhhhhhh

>> No.14001462

>>14001113
Coinbase specifically has no (US based) competition and so they pretty much can do whatever the fuck they want. Now it's so hard to get in the game b/c of legislation and the gov wanting to fuck crypto forever that they're protected, basically mafia style, by the US government.

Honestly I think a US based exchange with excellent customer support would be able to take 50%+ market share. Billionaire status for the founders. Anyone want to do it with me? I started out in support, have done everything from biz dev to product since... can basically do anything but code. Just need some introvert code nerds and I'll Steve Jobs this shit and make us rich.

>> No.14002352

Move over to CoinMetro buddy, you get answer via live chat within minutes, 24/7. And those guys actually speak decent English as well.

>> No.14003161

>>14002352
Do they really? I don’t need someone to suck my dick. I just want someone to respond in a decent time

>> No.14003209

I've called and talked to a human before. That was like 18 months ago though

>> No.14003925

>>14001462
You need an astronomical amount of money to start an exchange. We could overtake Coinbase, because they have no customer service, but we don’t have any money

>> No.14003992

>>14001113
They have great support for large corporations and people with shitloads of money. The main problem is Crypto is new and confusing for the person who has never used it. They must get a SHIT TON of questions from people who don’t even know what crypto is it bother reading any info the sites offer.

Still no excuse for a site as big as Coinbase not hiring a bigger staff

>> No.14004230
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14004230

>>14000792
coinmetro is your friend. the only one i use since they started, haven't had a single problem yet

>> No.14004805

>>14004230
I’ll consider it. Thanks

>> No.14005111

>>14004805
you can also ask the CEO questions via telegram. it doesn't matter if you are a complete retard or actually serious, he will respond to you.

>> No.14005156

>>14001462
Can't be done...you're right its a mafia and the people that run it now will sabotage or ruin the people who try to run up against them. You would literally need Boomer money and huge name strength like a Buffett, Gates or Jay-z behind you (not bloody likely) and only a nigger might even get away with it if it got anywhere off the ground

>> No.14005275

Must suck to be a new fag

I have early coinbase and Binance accounts and get phenomenal service

>> No.14005630
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14005630

>>14001462
>coinmetro
>he thinks he can launch an exchange just like that without dozens of millions and an experienced team in the field

>> No.14005665

>>14000792
you will soon be able to trade from your stock brokerage account, forget about crypto exchanges

>> No.14005694
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14005694

>>14000792
Why anyone who isn't a boomer would choose to use Jewbase over Gemini is beyond me.

>> No.14005695

Big brokers in the field are already creating crypto integration

>> No.14005723

>>14002352
>>14004230
Do they put your funds on hold for 17 fucking days because I've lost a lot of money with this dump not being able to move my BTC from their exchange. It's not like I ALREADY FUCKING PAYED THEM or anything. Faggot fucks.

>> No.14005751

>>14005694
https://www.bbb.org/us/ca/san-francisco/profile/financial-services/coinbase-inc-1116-454104
less complaint with gemini
https://www.bbb.org/us/ny/new-york/profile/trade-exchange/gemini-trust-company-llc-0121-162263

>> No.14005776

What's the best place to buy crypto in the EU?

>> No.14006185

>>14005776
bitstamp but only if you can send documents and prove where your money / bitcoins come from