/biz/ - Business & Finance

>>620304

>email the address and information given
>'I'm sorry anon but we picked this printer up a month ago and sent it straight to scrap'
>imgettingtooblackforthisSHIT.gif
>no more fucking printer to return...
>gonna have to pay the customer another 4.5k for the buyout to keep amount now
>my boss says he'll take full responsibility
>escalate the case and pass it on up to my boss's boss
>i doubt he'll do anything...
>customer is still asking when we're gonna fix the discrepancy
>says we need to fix it or else he's gonna cancel our contract because we are defaulting
>im doing my best to keep him happy, do damage control, and stall for time till somebody fixes this shit

What the fuck can I do here? I followed what my boss told me to do and reviewed the paperwork with multiple people to make sure it was good. The vibe I'm getting is that my company is just going to tell the customer 'lol sorry brah mixup in order processing, we sent your shit to scrap so you're just gonna have to pay the difference. k thx bye.'
Is there anything I can do to give my customer some sort of leverage to get this fixed? I owe it to my clients to do right by them, and a big selling point that I have when I go into deals is my own integrity and that I personally will care for them and provide better service.

>inb4 shit-posting accounting interns
>inb4 lol used carsalesman
>inb4 lehappymerchant

Also B2B Sales General Thread if any other Salesbros are out there.

>>241354
only if we can host everything offshore and you are considered an investor
>muh tax loopholes

>>212062
sure, one sec