/biz/ - Business & Finance

Any other small business owners had a customer threaten to sue you?

I have a small business, tile installation. I recently did some repairs on a womans master shower. As a contractor you always get one or two people that are 100% insane every year. The repairs went perfectly and I took "After" photos. The female customer got really angry during the job and claimed my crew left smudges and scratches on some nearby marble tile. The tiles looked totally fine, I carefully inspected them. I cleaned and buffed the shower a second time just to make her happy. She paid me a check and we left.

So this morning (5 days later) I get a Voicemail from this lady that we scratched and scuffed her marble tiles and if we don't come fix it then she will file a lawsuit. Her exact words "If you don't come fix this I will file a lawsuit against you"

I'm truly beside myself with these stories they don't even seem real. But it is. I spoke to a local attorney and he said just never talk to her again and if she sues me he will represent me in court and we'll win. Plus I have the photos and my crew was their to witness what happened.

But IDK I'm thinking of just calling this lady and offering her a full refund on the shower repair.

Thoughts?